Privacy Policy

1. Introduction

Nvio Pro (“we,” “our,” or “us”) is a field service management and compliance platform operated by Sideris MSP, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, mobile interface, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information such as your name, email address, phone number, company name, and billing information when you register for an account, create a profile, or communicate with us.

2.2 Job & Dispatch Data

The Service collects information related to work orders, job sites, subcontractor assignments, compliance documents (including certificates of insurance), GPS check-in coordinates, photo evidence, and dispatch history. This data is necessary to provide the core functionality of the platform.

2.3 Usage Data

We automatically collect certain information when you visit the Service, including your IP address, browser type, operating system, referring URLs, device information, and pages visited. We use this data to improve performance, diagnose issues, and analyze usage patterns.

2.4 Cookies & Tracking

We use essential cookies to maintain your session and authenticate requests. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Service
• To process job dispatches, check-ins, and compliance verification
• To communicate with you regarding jobs, updates, and support requests
• To send SMS notifications (magic links, dispatch alerts) via our Twilio integration
• To enforce compliance rules and verify subcontractor credentials
• To improve, personalize, and expand the Service
• To detect, prevent, and address technical issues or fraudulent activity

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• With subcontractors: Job details, site access instructions, and contact information are shared with dispatched subcontractors through magic links.
• With service providers: We engage trusted third parties (e.g., Twilio for SMS, cloud hosting providers) who process data on our behalf under strict confidentiality agreements.
• For legal compliance: We may disclose information if required by law, subpoena, or governmental request, or to protect our rights and property.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest, access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and job data for as long as your account is active or as needed to provide the Service. Compliance documents (COI records) are retained in accordance with applicable legal requirements. You may request deletion of your data by contacting us, subject to certain legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Data portability — receive a copy of your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

8. SMS & Communications

By using the Service, you consent to receive SMS messages (magic links, dispatch notifications, and status updates) sent via our Twilio integration. Standard message and data rates may apply. You can opt out of SMS communications at any time by replying “STOP” to any message or by contacting us directly.

9. Third-Party Links

The Service may contain links to third-party websites or services (e.g., Google Maps for navigation). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: